This week we had fruitful discussion with our client stakeholders to decide how to roll out Hey Geraldine AI Assistant to their frontline workers.
While we have already delivered a working product on a publicly accessible webpage, it is not a standard part of a practitioner’s daily work to navigate to a specific website when they need help or information on a particular topic. What almost every practitioner does do, is use their workplace chat app on their mobile phones when out delivering frontline work. So the next action is for us to work with their IT team to integrate the AI assistant into their chat client. Ultimately, to the end user, it should be as simple as chatting to a trusted colleague on your mobile and getting relevant information at the point of need.
We also provided the first of several training sessions to the client team, who will take ownership and maintain their AI knowledge content going forward. We devised a content maintenance process that
Would be easy to complete in a few short steps
Uses word processing software the team is comfortable with
Maintains version control of the content
Our client stakeholders fed back that the process was much simpler than they expected!
The training session also covered how the client team can use the variety of insights generated automatically by the AI Assistant (for example: what are the trends and themes, which teams are profilic users vs non-adopters, how much staff time has been saved from using this tool?). It can identify gaps in knowledge, and makes concrete suggestions on where to improve content to better answer users’ questions.
